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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A context menu will show up. It contains thorough information about all the operations that you can perform on that particular page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of instructional video clips explaining how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, have a look at our comprehensive Frequently Asked Questions section, which contains questions asked by actual persons and offers real solutions. We periodically "revamp" our Frequently Asked Questions database with new articles so as to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions database either, you can contact our fantastic team of technical support engineers available 24-7 and ready to help you with any problem. Each support ticket you open will be responded to within sixty minutes (the average trouble ticket response time is only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 325222

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com